Privacy Policy | JourneyOS

Last updated: October 26, 2026

1. Who operates JourneyOS

JourneyOS is a travel-planning application developed and operated by StrategizeIt LLC (“StrategizeIt,” “JourneyOS,” “we,” “us,” or “our”).

This Privacy Policy explains how we collect, use, process, share, retain, and delete information when you use the JourneyOS mobile application, website, AI assistant, and related services.

We believe travel planning should be collaborative without sacrificing your privacy. Our goal is to collect the information needed to make JourneyOS useful, protect it appropriately, and give you meaningful control over what you share.

For questions about this policy or our data practices, visit our Contact page.

2. Information we collect

We collect information you provide, information generated as you use JourneyOS, and certain technical information needed to operate and secure the service.

Account and profile information

This may include:

Your name, display name, and email address.
Authentication credentials and account verification records.
Profile information and preferences you choose to provide.
Subscription and account-access status.
Support requests and communications with us.

Authentication credentials are managed through our authentication provider. We do not need access to your plaintext password to operate your account.

Trip and collaboration information

When you create or participate in a trip, JourneyOS may process:

Trip names, destinations, dates, and participants.
Accommodations, reservations, activities, and itinerary details.
Addresses, meeting points, and saved places.
Packing lists and assignments.
Shared expenses, balances, and settlement records.
Trip comments, recommendations, notes, and other shared contributions.
Photos, receipts, screenshots, documents, and other uploaded materials.

Some information is visible to other members of the same trip, depending on the feature and its permissions.

Technical and usage information

We may process technical information necessary to provide and protect JourneyOS, including device and operating-system information, app versions, authentication events, service requests, error records, provider usage, and security-related activity.

We use operational information to maintain functionality, troubleshoot problems, prevent misuse, and monitor infrastructure costs.

JourneyOS does not need to record the contents of your private trip conversations in operational cost telemetry.

3. How we use information

We use information to:

Create, authenticate, and manage accounts.
Provide collaborative travel-planning features.
Display shared itineraries, saved places, expenses, packing lists, and photos.
Provide location-aware discovery, maps, directions, and travel guidance.
Deliver AI assistance when authorized.
Process user-initiated itinerary imports.
Verify subscriptions and provide appropriate access.
Maintain service security and prevent abuse.
Respond to support and privacy requests.
Diagnose technical issues and improve the reliability of JourneyOS.
Comply with applicable legal obligations.

We do not sell travelers’ personal information or use private trip content for third-party advertising.

4. Shared trips and participant visibility

JourneyOS is designed for collaboration. Information you add to a shared trip may be accessible to other authorized participants.

Depending on the feature, trip members may be able to view:

Shared plans, stays, and itinerary details.
Collaborative packing lists and assignments.
Shared expenses and settlement information.
Comments and recommendations.
Saved places and shared photos.
Participant names and relevant membership information.

Private Journey conversations and personal packing information are not automatically shared merely because someone belongs to the same trip.

Trip owners and participants control certain permissions through the app.

Please remember that a participant who can view shared information may also be able to copy, download, or screenshot it. Only share information you are comfortable making available to the relevant group.

Do not upload another person’s sensitive information without appropriate permission.

5. Journey AI and your consent

JourneyOS includes Journey, an AI-powered travel assistant that helps users organize plans, explore destinations, discover places, and work with trip information.

JourneyOS requires your explicit consent before sending applicable information to OpenAI for Journey AI assistance.

When you authorize AI processing and initiate an AI request, information sent for processing may include:

Your question or instruction.
Voice input when you use dictation.
Relevant trip plans, dates, stays, and locations.
Information necessary to answer your request.
Traveler preferences you explicitly provided and that are relevant to the request.

We limit the information supplied to what is reasonably necessary for the requested assistance.

You may change your AI consent preference in JourneyOS → Account.

Turning consent off prevents future requests that require that consent. It does not recall information previously transmitted for processing.

How OpenAI handles information

JourneyOS uses OpenAI’s API to provide applicable AI features.

OpenAI does not use API inputs and outputs to train its models by default unless the API customer has opted into such use. OpenAI may retain certain information for abuse monitoring, safety, security, legal, or operational purposes under its applicable policies and service configuration.

JourneyOS does not promise that information transmitted to third-party processors is immediately deleted from every system.

We do not use private Journey conversations for advertising or unrelated behavioral profiling.

6. Dietary, accessibility, and mobility preferences

JourneyOS allows travelers to voluntarily provide preferences that can make travel assistance more relevant.

These may include:

Dietary needs and food preferences.
Accessibility or mobility considerations.
Spending preferences.
Travel pace and activity interests.
Other explicitly selected travel preferences.

These preferences are optional.

You may review, edit, or delete them through the available account controls.

Certain preferences may reveal sensitive personal information. We limit their use to appropriate application functionality and consented AI assistance.

We do not use dietary, accessibility, or mobility information to diagnose medical conditions, infer sensitive personal characteristics, or target advertising.

Other trip participants do not automatically gain access to your private traveler-preference profile.

7. Itinerary imports and uploaded documents

JourneyOS may allow users to import itinerary information from screenshots, photographs, PDFs, and other supported documents.

When you deliberately choose to import a document:

JourneyOS processes the selected material for the requested import.
Relevant content may be transmitted to OpenAI for structured extraction.
JourneyOS presents proposed trip information for your review.
You decide what information to approve and save.

The system may identify candidate stays, plans, reservation details, and saved places.

Extracted information is not automatically added to your trip without the required review and confirmation.

Import materials and extracted results may be stored privately as needed to complete, retry, review, or remove an import.

These materials may include names, reservation information, contact details, or other personal information contained in your documents.

Only import information that you have permission to process and share.

8. Location information, maps, and directions

JourneyOS uses location information to help travelers find places, organize plans, obtain directions, and understand their surroundings.

Depending on the feature and your device permissions, this may include:

Approximate or precise device location.
Destinations and accommodation addresses.
Place names and identifiers.
Geographic coordinates.
Search queries and routing information.
Estimated travel times and nearby-location results.

With your permission, JourneyOS may use device location to provide relevant assistance. You can adjust device-level location permissions at any time.

Some requests are processed by Google Maps Platform or other applicable geographic service providers.

These providers may receive information necessary to fulfill a request, such as search terms, coordinates, place identifiers, technical connection information, and routing details.

We do not sell precise location information.

JourneyOS does not operate as a continuous flight-tracking, emergency-navigation, or personal safety-monitoring service.

9. Photos, receipts, and shared media

JourneyOS allows travelers to upload photos and other supported files.

Uploaded information may be stored through our cloud infrastructure and displayed to participants who are authorized to access the associated trip or item.

Depending on the feature, media may be associated with:

A trip.
A plan or activity.
An accommodation.
A saved or recommended place.
An expense record.

You should avoid uploading sensitive documents or photographs that you do not want other authorized participants to access.

Users may be able to download or retain copies of shared media. Removing content from JourneyOS does not remove copies another person has already saved outside the service.

10. Subscriptions and payment information

JourneyOS offers monthly and annual subscriptions through supported app stores.

Apple and Google manage payment methods, customer charges, automatic renewals, cancellations, and applicable refunds through their respective billing systems.

JourneyOS may receive and maintain:

Subscription product and plan information.
Store transaction identifiers and verification evidence.
Subscription status and expiration information.
Renewal, cancellation, refund, and revocation events.
Information needed to associate verified access with a JourneyOS account.

We do not receive or store your complete payment-card number through these subscription transactions.

Shared travel expenses

JourneyOS separately offers tools for recording and dividing expenses between travelers.

These features may store amounts, currencies, participants, balances, settlement records, and payment handles that users choose to make available.

JourneyOS does not hold funds, initiate money transfers between travelers, or independently verify that an external payment has been completed.

11. Website analytics, cookies, and communications

The JourneyOS website may use analytics and related technologies to understand visits and improve its performance.

Google Analytics

Where applicable, Google Analytics is enabled according to your website consent preferences.

We do not intentionally transmit submitted form answers, names, email addresses, or private trip content as analytics event data.

Advertising storage, ad personalization, and Google Signals are disabled under the current website configuration.

Vercel Analytics

Vercel Analytics may provide limited information about website traffic and performance.

Your choices

You can review or change applicable website analytics preferences using the Analytics preferences link in the website footer.

Email communications

JourneyOS uses email services, including Resend, to deliver applicable transactional communications, account-related messages, and requested product or launch updates.

Marketing communications include applicable unsubscribe options. Necessary account, security, subscription, or service communications may continue where appropriate.

12. Service providers and third-party processing

JourneyOS relies on selected service providers to operate its features.

These currently include, as applicable:

Supabase: Authentication, databases, private storage, and backend functions.
OpenAI: Consent-based AI assistance, supported voice processing, and user-initiated itinerary extraction.
Google: Maps, Places, routing, website analytics, and Google Play services.
Apple: App Store distribution, subscriptions, TestFlight, and Apple platform services.
Expo: Mobile application builds, updates, and delivery infrastructure.
Vercel: Website hosting and analytics.
Resend: Email delivery.
Open-Meteo: Supported weather or geographic information.
Frankfurter / European Central Bank reference data: Optional currency conversion estimates.

We provide service providers with information needed for their functions and rely on applicable contractual, technical, and organizational safeguards.

Third-party services may process information under their own privacy practices and legal obligations.

We may also disclose information when legally required, necessary to protect users or the service, or connected with a lawful business transfer, subject to applicable privacy requirements.

13. Information security

We use technical and organizational measures intended to protect personal information, including authenticated access, feature-level permissions, access restrictions, and private storage where appropriate.

Sensitive server credentials and subscription-verification operations are designed to remain outside ordinary user-controlled application data.

Access to shared trip information is governed by the permissions supported by JourneyOS.

No online system can guarantee absolute security. We cannot promise that unauthorized access, loss, or misuse will never occur.

If you believe your account or personal information has been compromised, please contact us promptly.

14. Retention of information

We retain information only for as long as reasonably necessary for the purposes described in this policy, subject to applicable legal and operational obligations.

Retention depends on the type of information.

Account information: Generally retained while the account remains active and as needed for permitted legal or operational purposes.
Trip information: Generally retained while needed for the relevant trip and its authorized participants, unless deleted under applicable controls.
Private Journey conversations: Subject to the application’s retention process, with a maximum intended retention period of one year unless cleared sooner.
Photos and other uploads: Retained while needed for the applicable feature, trip, or account, subject to deletion and shared-content rules.
Subscription records: May be retained where necessary for billing verification, financial records, fraud prevention, dispute resolution, or legal compliance.
Security and operational records: Retained for limited periods appropriate to their purpose.
Third-party processing records: Subject to applicable provider contracts, configurations, and legal retention requirements.

Deletion may take additional time where information must be removed from operational systems, backups, or service-provider infrastructure.

We may preserve information where required by law or reasonably necessary to establish, exercise, or defend legal claims.

15. Account deletion and shared-data protection

You can initiate permanent account deletion directly in the JourneyOS app through Account → Delete Account.

The app provides the available confirmation steps before deletion.

When an account is deleted, JourneyOS removes the account and associated personal information in accordance with its deletion procedures and applicable retention requirements.

Because JourneyOS supports shared trips, deleting one traveler’s account does not automatically delete information belonging to other participants.

If you own a shared trip, JourneyOS may require ownership to be reassigned to an eligible participant before your account can be deleted.

Some collaborative information may remain available to other participants where necessary to preserve their shared trip, including applicable plans, photos, expenses, settlements, or other contributions.

Where shared records must remain, personal identifiers may be removed or de-identified as appropriate.

Deleting a JourneyOS account does not cancel an Apple or Google subscription. Subscriptions must be managed through the applicable store.

For deletion instructions, see our Account Deletion page, accessible from the website footer.

16. Your privacy rights and choices

Depending on where you live, applicable privacy laws may give you rights concerning your personal information.

These may include the right to:

Request access to personal information we maintain about you.
Request correction of inaccurate information.
Request deletion of eligible personal information.
Request a copy of certain information in a portable format.
Object to or request restrictions on certain processing.
Withdraw consent where processing relies on consent.
Raise concerns with an applicable data-protection authority.
Exercise other privacy rights available under applicable law.

You may manage certain information directly in JourneyOS, including profile details, traveler preferences, AI consent, and account deletion.

For other privacy requests, contact us through our Contact page.

We may need to verify your identity before fulfilling a request to protect against unauthorized disclosure or deletion.

We will respond in accordance with applicable law.

European Economic Area and United Kingdom

For users in the European Economic Area or United Kingdom, applicable privacy laws may provide additional rights and require specific legal grounds for processing.

Depending on the activity, processing may be necessary to perform our agreement with you, comply with legal obligations, pursue legitimate interests, or act on your consent.

Consent-based AI processing and optional analytics are handled according to their relevant consent mechanisms.

Information may be processed in countries outside your own, including the United States. Where legally required, international transfers must be supported by an appropriate legal transfer mechanism.

Additional jurisdiction-specific notices or contacts may be supplied when required.

17. Children’s privacy

JourneyOS is designed as a general travel-planning application.

We do not knowingly collect personal information from children in violation of applicable law.

Parents or guardians should supervise appropriate use of travel-planning services by minors and avoid uploading children’s sensitive information without appropriate permission.

If you believe information about a child has been collected improperly, please contact us so we can investigate and take appropriate action.

18. Changes to this Privacy Policy

We may update this Privacy Policy as JourneyOS, our service providers, or applicable legal requirements change.

When we make changes, we will update the date at the top of this page and provide additional notice where required.

We encourage users to review this policy periodically.

19. Contact us

StrategizeIt LLC
Operator of JourneyOS

Website: https://www.journeyos.co
Contact: https://www.journeyos.co/contact
Terms of Use: https://www.journeyos.co/terms

For privacy-related inquiries, please select the appropriate privacy or account-support option on our Contact page.